CUSTOMER SPECIALIST MANAGER

Job : *CUSTOMER SPECIALIST MANAGER*
Location: Seri Kembangan
Salary: RM4000 – RM6000

*MUST HAVE*
Minimum 5 years working experience in customer service for shopee lazada, or various social media channels.
-Excellent leadership and interpersonal skills
-Degree in Business Administration or related field
-Innovative and knowledge of the latest technology.
-Ability to communicate in English and Bahasa Melayu.

*OTHERS/ADVANTAGES*
Worked in the Hospitality industry
-Proficiency in Microsoft Office and customer service software
-Outstanding written and verbal communications skills
-Advanced troubleshooting and multi-tasking skills
-Interested and motivated to serve customers of all levels.

*RESPONSIBILITIES*
To grow the customer service team in line with the company’s growth
-To supervise 2 customer service executives on their day to day operations.
-To look for innovative ways to exceed customer experience through different online channels like shoppe, lazada, Instagram or Facebook.
-To manage customer rating reviews, and think of innovative ways to convert 1-star reviews to 5-star reviews.
-To create Engaged customers and facilitate organic growth
-To respond to customer service issues in a timely manner
-To take ownership of customer’s issues and follow problems through to resolution
-To create effective customer service procedures, policies and standards
-To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
-To implement an effective customer loyalty program
-To maintain accurate records and documents all customer service activities and discussions
-To assess service statistics and prepare detailed reports on your findings
-To recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
-To manage the approved budget of the customer service department
-To stay informed on the latest industry techniques and methods
-To maintain an orderly workflow according to priorities

!! PLEASE APPLY USING THE LINK BELOW !!