Full Time
Seri Kembangan
Posted 3 years ago

Website Dr Cardin

Job : *CUSTOMER SPECIALIST MANAGER*
Location: Seri Kembangan
Salary: RM4000 – RM6000

*MUST HAVE*
Minimum 5 years working experience in customer service for shopee lazada, or various social media channels.
-Excellent leadership and interpersonal skills
-Degree in Business Administration or related field
-Innovative and knowledge of the latest technology.
-Ability to communicate in English and Bahasa Melayu.

*OTHERS/ADVANTAGES*
Worked in the Hospitality industry
-Proficiency in Microsoft Office and customer service software
-Outstanding written and verbal communications skills
-Advanced troubleshooting and multi-tasking skills
-Interested and motivated to serve customers of all levels.

*RESPONSIBILITIES*
To grow the customer service team in line with the company’s growth
-To supervise 2 customer service executives on their day to day operations.
-To look for innovative ways to exceed customer experience through different online channels like shoppe, lazada, Instagram or Facebook.
-To manage customer rating reviews, and think of innovative ways to convert 1-star reviews to 5-star reviews.
-To create Engaged customers and facilitate organic growth
-To respond to customer service issues in a timely manner
-To take ownership of customer’s issues and follow problems through to resolution
-To create effective customer service procedures, policies and standards
-To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
-To implement an effective customer loyalty program
-To maintain accurate records and documents all customer service activities and discussions
-To assess service statistics and prepare detailed reports on your findings
-To recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
-To manage the approved budget of the customer service department
-To stay informed on the latest industry techniques and methods
-To maintain an orderly workflow according to priorities

About Company

Dr Cardin is a widely known shoe brand with 50 years of shoe manufacturing experience. The brand boasts 30 years of wholesale experience and 20 years of retail experience, with up to 120 stores nationwide. Over the years, alongside our Research and Development team, we have continued improving each niche market’s comfort in footwear that will also improve their lives.

We thrive to continue developing Malaysia’s shoe market by increasing the knowledge of footwear through trendy, comfortable and long-lasting designs. We believe that everyone should have a pair of affordable yet quality shoes that fit perfectly in both a comfortable and fashionable way.

!! PLEASE APPLY USING THE LINK BELOW !!

To apply for this job please visit seekers.my.